New In Store

Shop All of Our Current Merchandise and Sales
Shop Now

Latest News

Type what you are searching for:

Join Our Newsletter

Sign up today to find out about our daily deals.
 

Track Order

Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Contact us if you need help!

Elite Shoppers are here to serve you. If you need any assistance you can contact us via the information below or you can track your order via the form above. We also have answers to your most frequent questions to the right.

+1 (888) 788-8201

P.O. Box 753,
Novi, MI 48376
Email: info@elite-shoppers.com
Phone: +1 (888) 788-8201

How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

What payment Methods do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal

How can I track my package (domestic)?

There are three (3) ways to check the tracking information available for your package:

  1. Track your package via the Elite Shoppers website (you must enter your Order Number and Email Address).
  2. In your Shipping Confirmation email, you’ll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
  3. Depending on the shipping method selected you may visit USPS.com, OnTrac.com, or FedEx.com and enter the tracking number that was emailed to you directly on the carrier’s website.
My order was confirmed, but I just received an email that states I received a refund. What does this mean?

One or more of your item(s) may have sold out since your order was processed, but don’t worry. The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.

 

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Oops! I was so excited to place my order that I forgot to use my code.

Unfortunately, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has been finalize. Instead, please use your code on your next purchase!

My purchases are over $75…why hasn't the shipping charge been waived?

Free shipping for orders over $75 (subtotal) applies to U.S. Domestic, and Canada shipments (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $75.

When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total.

I placed an order, but never received a confirmation email.

If you do not receive an email from Elite Shoppers within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Elite shoppers account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Service team at info@elite-shoppers.com

Why was my order cancelled?

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
    • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.